Privacy Policy

Business Name: Juanderous
Practitioner: Juanita Serrano
Effective Date: 12th September 2025

At Juanderous, your privacy and confidentiality are of the utmost importance. This Privacy Policy explains how I collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information Collected

In the course of providing services such as: Holistic Counselling, Psychic Tarot, Oracle, Charm and pendulum readings, and numerology, I may collect the following types of personal information:

  • Name and contact details (email, phone, address)
  • Date of birth (for numerology reports and astrology-related services)
  • Personal history, thoughts, feelings, or circumstances shared during counselling or readings
  • Payment information (processed securely through third-party providers)

Sensitive information (such as health or wellbeing concerns) may also be collected if relevant to the service you request. This is always handled with the highest degree of confidentiality.

2. How Your Information is Used

Your information is used for the purposes of:

  • Providing you with holistic counselling, psychic, or spiritual services
  • Preparing personalised reports (e.g., numerology reports)
  • Communicating with you about bookings, services, or updates
  • Maintaining secure client records
  • Meeting legal or regulatory obligations (if applicable)

I will never sell, trade, or rent your personal information to third parties.

3. Storage & Security of Information

All personal information is stored securely, whether electronically or in paper format, and is protected from misuse, loss, and unauthorised access.

  • Electronic records are password-protected.
  • Any physical notes are stored securely and accessible only by the practitioner.
  • Only Juanita Serrano has access to client records.

4. Confidentiality in Counselling & Readings

What you share in counselling sessions or during psychic, tarot, oracle, charm, pendulum, or numerology readings is private and confidential.

Exceptions to confidentiality apply only if:

  • There is a legal obligation (e.g., a court order), or
  • There is a serious risk of harm to yourself or others, where disclosure is necessary to ensure safety.

5. Cookies and Website Use

When you visit the Juanderous website, we may use cookies to improve your experience.

What Are Cookies?

Cookies are small files stored on your device that help websites work properly and provide useful insights about how visitors use them.

Why We Use Cookies

We may use cookies to:

  • Ensure our website works smoothly.
  • Remember your preferences.
  • Understand how our website is used, so we can improve it.
  • Support bookings, payments, and secure browsing.

Types of Cookies We Use

  • Essential Cookies – Necessary for the website to function.
  • Preferences Cookies – Remember your settings and choices.
  • Analytics Cookies – Help us see how visitors use our site.
  • Third-Party Cookies – May come from trusted services we use, such as Google Analytics, booking systems, or payment providers.

Your Choices

When you visit our website, you can choose to accept or decline non-essential cookies. You can also adjust your browser settings to manage or disable cookies. Please note, some features of the website may not work properly if cookies are disabled.

Privacy and Cookies

Any information collected through cookies is managed in line with this Privacy Policy and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

6. Third-Party Services

I may use third-party providers (such as booking platforms, email services, or payment gateways). These providers have their own privacy policies, and I encourage you to review them. Juanderous is not responsible for the practices of external providers but ensures reputable and secure services are used.

7. Access & Correction

You have the right to access the personal information I hold about you and to request corrections if it is inaccurate, outdated, or incomplete. Please contact me directly to make such a request.

8. Retention & Disposal

Personal information is retained for as long as it is required for the purposes stated above. When no longer needed, records will be securely destroyed or permanently de-identified.

9. Contact Information

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact:

Practitioner: Juanita Serrano
Business Name: Juanderous
Email: admin@juanderous.com
Phone: 0415 619 773
Location: Sydenham

10. Complaints

If you believe your privacy has been breached, please contact me directly so I can address your concerns. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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